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  • BUILT FOR THE ONES WHO DON’T FIT IN
  • BUILT FOR THE ONES WHO DON’T FIT IN
  • BUILT FOR THE ONES WHO DON’T FIT IN
  • BUILT FOR THE ONES WHO DON’T FIT IN
  • BUILT FOR THE ONES WHO DON’T FIT IN
  • BUILT FOR THE ONES WHO DON’T FIT IN

Exchange and Return Policy

Return & Exchange Policy

At VIREX, we take pride in offering original, print-on-demand (POD) T-shirts and hoodies designed with creativity and attention to detail. Customer satisfaction is important to us, and we aim to ensure that every order meets your expectations.

Please read our Return & Exchange Policy carefully before placing your order.

1. Eligibility for Returns and Exchanges

Returns and exchanges are accepted under the following conditions:

  • Defective or Damaged Products: If you receive a product with a manufacturing defect, printing issue, or damage caused by our production or handling process, you may be eligible for a return, exchange, or refund.

  • Incorrect Orders: If you receive an item that is different from the product you ordered, please contact us so we can resolve the issue.

  • Customer-Related Damage: VIREX is not responsible for any damage, stains, alterations, or other issues caused by the customer after receiving the product.

2. Returns for Non-Defective Products

If you wish to return a product that has no manufacturing defect or damage, the return may be accepted under the following conditions:

  • The product must be unused, unworn, unwashed, and in its original condition.

  • The product must be returned with its original packaging, where applicable.

  • A 30% deduction will be applied to the amount eligible for refund to cover production and processing costs.

3. Return and Exchange Period

Customers must submit their return or exchange request within 3 to 7 days of receiving the order.

Requests submitted outside this period may not be accepted.

4. Conditions for Exchanges

Exchanges are subject to product availability and approval by our team.

The item must be in its original condition, without signs of use, washing, or damage caused by the customer.

For defective or incorrectly delivered products, VIREX will review the request and determine the appropriate solution.

5. Refund Policy

Once the returned product has been received and inspected, we will notify you whether your refund has been approved.

  • For eligible defective or incorrectly delivered products, a refund or replacement may be provided, depending on the situation.

  • For non-defective products returned at the customer's request, a 30% deduction will be applied to the refundable amount.

  • Approved refunds will be processed using an agreed payment method.

6. How to Request a Return or Exchange

To request a return or exchange, please contact us via WhatsApp and provide:

  • Your order number.

  • The reason for your request.

  • Clear photos or videos of the product, if the issue involves a defect or damage.

Our team will review your request and guide you through the next steps.

7. Important Notice

As our products are print-on-demand items featuring original designs, each order is prepared specifically for the customer.

Please make sure to carefully review your order details before confirming your purchase.

VIREX reserves the right to review all return and exchange requests in accordance with this policy and applicable consumer protection laws.

 Contact Us

If you have any questions regarding our Return & Exchange Policy, please contact us via WhatsApp. We will be happy to assist you.


VIREX — Your Style. Your Identity.